Regulatory Alerts2009-02-18
Added · Updated
Notice No. 04/GBM/09 - Creation of Services for Handling Complaints, Information Requests, and Suggestions
The Bank of Mozambique created a service for handling complaints, information requests, and suggestions related to Credit Institutions and Financial Societies (CIFS). All CIFS are required to establish internal handling units within 90 days and must resolve complaints within 10 working days, with a possible one-time extension of equal duration. The Bank of Mozambique will publish statistics on the most complained-against institutions and may issue technical-administrative opinions on disputed matters.
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