Circular on Replacing Free Complaint Lines with Other Contact Methods

In the Name of Allah, the Most Gracious, the Most Merciful

[Logo of the Central Bank of Jordan]
[Logo of the Jordanian Centenary]

Reference No.: 4/27/11167
Date: 18/8/1442 AH
Corresponding to: 28/8/2021 AD

Circular to all Banks operating in the Kingdom and Financial Companies subject to the supervision and oversight of the Central Bank of Jordan

Greetings,

With reference to the provisions of Article (3/8) of the Instructions for Internal Procedures for Dealing with Complaints of Customers of Financial and Banking Service Providers No. (2017/1) dated 2017/8/28, which obligates the service provider to provide a free telephone line to receive complaints. We request to inform you of the possibility of replacing the free line for receiving complaints with another means of communication (landline and/or mobile phone), with the necessity of adhering to the recording of all incoming/outgoing calls through these lines.

Please accept our highest regards,

[Signature]
Governor
Dr. Ziad Faris

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P.O. Box 37 • Amman 11118 Jordan • Phone 4630301 • Fax 4638889 • Website: www.cbj.gov.jo • Email: info@cbj.gov.jo Form (1/1-1/1)

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