Ensure the Availability of Communication Channels for Customers with Financial Institutions

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Saudi Central Bank

Reference No.: 43002199
Date: 1443/01/08
Attachments: None

Circular

To the Esteemed,

Greetings and blessings be upon you,

Subject: Ensuring the Availability of Communication Channels for Customers with Financial Institutions.

I refer to the communication received from the Communications, Space and Technology Commission regarding its request to replace the unified customer service number (9200) for all financial institutions with the free unified number (800), and in continuation of SAMA Circular No. 48007/67 dated 1440/8/2H regarding the availability of communication channels for customers with financial institutions.

SAMA wishes to emphasize that all financial institutions must comply with the instructions in this regard and make the free unified number (800) available to all customer segments.

For information and necessary action.

Greetings,

On behalf of/ Fahd bin Ibrahim Al-Shathiri
Deputy Governor for Supervision

On behalf of/ Ziyad bin Bandar Al-Yousef
Deputy Governor for Development and Technology

Distribution Scope:

• Financial institutions under the supervision of the Saudi Central Bank

P.O. Box 2992 Riyadh 11169, Kingdom of Saudi Arabia Tel: +966 11 463 3000 ---