Regulatory Alerts2021-03-31
Added · Updated
Circular on Submission of Consumer Complaint Handling Policy
The Central Bank of Jordan requires all supervised financial and banking institutions to submit their approved consumer complaint handling policies by December 31, 2018. This directive enforces the Instructions of the Internal Procedures for Handling Consumers’ Complaints no. (1/ 2017), which mandate that providers establish and annually review such policies. Failure to comply subjects the institutions to penalties under the Central Bank of Jordan Law No. (23) of 1971 and its amendments.
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