2020-03-05

Added 2026-06-23 · Updated 2026-07-25

Circular to Credit Institutions on the Issuance of a New Banking Rule

The Malta Financial Services Authority issued Banking Rule BR/22 to mandate standardized complaints-handling procedures for credit institutions operating in Malta. The rule requires institutions to establish accessible complaint management policies, maintain detailed registers, and adhere to specific timelines for investigating and resolving consumer grievances. Additionally, the regulation introduces obligations for public disclosure of complaint details and ensures data protection compliance during the handling of consumer inquiries.

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Malta Financial Services Authority

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