Rule · CBJ · 21 Nov 2018
The Central Bank of Jordan requires licensed exchange companies to submit contact details for their primary and substitute contact persons using the attached form. This submission must be completed within two weeks of the circular's date, which is November 21, 2018. Failure to comply subjects the companies to sanctions under Article 19 of the Instructions on Internal Procedures for Dealing with Customer Complaints.
In the name of Allah, the Most Gracious, the Most Merciful
[Logo of the Central Bank of Jordan]
Reference No.: 4/27/15081
Date: 2/12/1440 AH
Corresponding to: 21/11/2018 AD
Circular to Licensed Exchange Companies
Greetings,
In line with the Central Bank of Jordan's commitment to enhancing the principles of transparency and fairness in the dealings of exchange companies with their customers, aiming to achieve the best interests of customers at all stages of interaction, and given the positive impacts this will have on the financial sector, and based on the provisions of Clause (Z) of Article (5) of the Instructions on Internal Procedures for Dealing with Customer Complaints of Financial and Banking Service Providers No. (1/2017) dated 28/8/2017.
Please provide us with information regarding the contact person with the Central Bank of Jordan and their substitute, according to the attached form, within two weeks from the date of this circular, under penalty of taking any sanctions or measures in accordance with the provisions of Clause (A) of Article (19) of the aforementioned Instructions.
Accept our highest regards,
[Signature]
Governor
Dr. Ziad Faris
P.O. Box 11118 Amman 11118 Jordan • Phone 4630301 Fax 4638889 • Website: www.cbj.gov.jo • Email: info@cbj.gov.jo Form (1/1/2018)
*
[Logo of the Central Bank of Jordan]
Information Regarding the Contact Person with the Central Bank of Jordan (Primary and Substitute)
| Employee Name and Position Held | Landline Phone Number | Mobile Phone Number | Fax Number | Email Address |
|---|---|---|---|---|
| Primary: | ||||
| Substitute: | ||||
Company Name and Authorized Signature
Company Stamp
Form (1/1/2018)
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“based on the provisions of Clause (Z) of Article (5) of the Instructions on Internal Procedures for Dealing with Customer Complaints of Financial and Banking Service Providers No. (1/2017) dated 28/8/2017.”
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