Regulatory Alerts2020-05-04
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Central Bank of Jordan Circular No. 10/1/27/61: Unified Complaint Classification System
The Central Bank of Jordan mandates that all supervised financial service providers adopt a unified complaint classification system starting from the second quarter of 2020. This directive replaces previous internal procedures with a standardized table categorizing complaints into specific types such as payment services, electronic banking, fees, interest rates, professional conduct, and contract terms. Financial institutions are required to use this attached schedule to classify all incoming customer complaints consistently across all sectors.
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