2025-05-07
The Dubai Virtual Assets Regulatory Authority (VARA) issued this Market Conduct Rulebook to establish binding operational standards for all licensed Virtual Asset Service Providers in Dubai. The framework mandates comprehensive written client agreements, standardized complaint resolution timelines of one to four weeks, and clear investor classifications ranging from retail to institutional. Additionally, it requires VASPs to maintain transparent public disclosures, accurate insider lists, and strict governance policies for board and staff trading activities.