2020-03-05
The regulator amends Regulation 31-103 to enhance protections for older and vulnerable clients by defining financial exploitation, mental capacity, and vulnerable clients. Registrants are required to obtain a trusted contact person to assist in verifying client mental capacity and detecting potential financial exploitation. The amendments also establish a framework for temporary holds on client accounts, mandating specific conditions, documentation, and notice requirements when such holds are placed.
REGULATION TO AMEND REGULATION 31-103 RESPECTING REGISTRATION REQUIREMENTS, EXEMPTIONS AND ONGOING REGISTRANT OBLIGATIONS Securities Act (chapter V-1.1, s. 331.1, par. (1), (3), (8), (11), (26) and (34))
(C) a trustee of a trust under which the client is a beneficiary, (D) any other personal or legal representative of the client; (iv) the client’s current contact information.”; (2) by adding, after paragraph (7), the following: “(8) Paragraph (2)(e) does not apply to a registrant in respect of a client that is not an individual.”. 4. The Regulation is amended by adding, in Part 13 and after division 7, the following: “DIVISION 8 Temporary holds 13.19 Conditions for temporary hold (1) A registered firm, or a registered individual whose registration is sponsored by the registered firm, must not place a temporary hold in relation to the financial exploitation of a vulnerable client unless the firm reasonably believes: (a) the client is a vulnerable client, and (b) financial exploitation of the client has occurred, is occurring, has been attempted or will be attempted. (2) A registered firm, or a registered individual whose registration is sponsored by the registered firm, must not place a temporary hold in relation to the lack of mental capacity of a client unless the firm reasonably believes, with respect to an instruction given by the client, the client does not have the mental capacity to make financial decisions. (3) If a registered firm, or a registered individual whose registration is sponsored by the registered firm, places a temporary hold in accordance with subsection (1) or (2), the firm must do the following: (a) document the facts that caused the firm or individual to place and continue the temporary hold; (b) as soon as possible following the date the firm or individual initially placed the temporary hold, provide notice of the temporary hold and the reasons for the temporary hold to the client; (c) as soon as possible following the date the firm or individual initially placed the temporary hold and until the hold is terminated, further review the facts that caused the firm or individual to place the temporary hold; (d) within 30 days of placing the temporary hold, and unless the hold has been previously terminated, within every subsequent 30-day period, take either of the following actions: (i) terminate the temporary hold; (ii) provide the client with notice of the firm’s decision to not terminate the hold and the reasons for that decision; (e) ultimately terminate the temporary hold and decide to proceed or not proceed with the purchase or sale of a security or withdrawal or transfer of cash or securities.”. 5. Section 13.2 of the Regulation is amended: (1) by inserting, after subparagraph (l), the following:
“(l.1) a description of the circumstances under which a registrant might disclose information about the client or the client’s account to a trusted contact person in accordance with paragraph 13.2(2)(e);”; (2) by adding, after paragraph (o), the following: “(p) a general explanation of the circumstances under which a registered firm or registered individual may place a temporary hold under section 13.19 and a description of the notice that will be given to the client, if a temporary hold is placed under that section.”. 6. This Regulation comes into force on (insert here the date of coming into force of this Regulation).