Regulatory Alerts2013-01-01
Circular No. 138: Provision of Banking Services for Persons with Special Needs
The Palestine Monetary Authority issued Circular No. 138 (2013) mandating all Palestinian banks to train specialized staff and implement necessary accommodations to serve persons with special needs, including the deaf, mute, and blind. Banks are required to partner with relevant disability associations to meet these service standards and must submit proof of implementation to the regulator within one month. This directive reinforces financial inclusion principles and establishes a formal coordination mechanism between commercial banks and advocacy organizations.
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