Regulatory Alerts2018-10-31
Central Bank of the UAE Consumer Protection Standards
The Central Bank of the UAE issues mandatory Consumer Protection Standards requiring all licensed financial institutions to ensure comprehensive disclosure and transparency across all service channels. The regulations mandate the provision of Key Facts Statements, clear pricing information, and accessible formats for vulnerable consumers while prohibiting misleading advice and ensuring fair contract terms. These enforceable standards apply to all licensed financial activities and must be read in conjunction with existing consumer protection regulations and Shari’ah compliance frameworks.
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