Regulatory AlertsPS19/2: Previously rejected PPI complaints and further mailing requirements – Feedback on CP18/33 and final rules and guidance
The Financial Conduct Authority issued Policy Statement PS19/2 to finalize rules and guidance regarding previously rejected Payment Protection Insurance complaints. The document responds to feedback received from Consultation Paper CP18/33 and establishes new mailing requirements for firms handling these specific complaints. These measures aim to ensure consistent treatment of consumers whose PPI claims were initially declined and to clarify the regulatory expectations for subsequent communications.
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