PS19/2: Previously rejected PPI complaints and further mailing requirements – Feedback on CP18/33 and final rules and guidance

The Financial Conduct Authority issued Policy Statement PS19/2 to finalize rules and guidance regarding previously rejected Payment Protection Insurance complaints. The document responds to feedback received from Consultation Paper CP18/33 and establishes new mailing requirements for firms handling these specific complaints. These measures aim to ensure consistent treatment of consumers whose PPI claims were initially declined and to clarify the regulatory expectations for subsequent communications.

United Kingdom

Financial Conduct Authority

Open consultation: CP18/33

07/11/2018

Consultation closes

07/12/2018

Policy Statement

30/01/2019