Regulatory Alerts2026-04-21 | RG-277RG 277 Consumer remediation
The Australian Securities and Investments Commission issued Regulatory Guide 277 to set out guidance on consumer remediation conducted by Australian financial services and credit licensees. This guide came into effect on 27 September 2022 and applies to remediations initiated on or after that date. For remediations initiated before the publication date, the previous Regulatory Guide 256 remains applicable.
Issued 27 September 2022
This guide sets out our guidance on consumer remediation conducted by:
Australian financial services (AFS) licensees, and
Australian credit licensees (credit licensees).
This guide comes into effect on the date of publication (i.e. 27 September 2022). For remediations initiated before the date of publication, Regulatory Guide 256 Client review and remediation conducted by advice licensees ( RG 256 ) applies.
This guide may be read in conjunction with Making it right: How to run a consumer-centred remediation .
Download the guide (PDF 1.1 MB)