Regulatory Alerts2024-10-11
Breakdown of Industry Comments on GEN.S.10-21 Treating Customers Friendly
The regulator issued this breakdown to consolidate industry feedback on GEN.S.10-21, the standard governing fair customer treatment. The document details key industry comments and clarifies how firms must align their operational practices with the regulator's expectations for customer outcomes. The updated guidelines require financial institutions to implement transparent pricing, clear communication, and proactive issue resolution.
Share