2024-10-11

Breakdown of Industry Comments on GEN.S.10-21 Treating Customers Friendly

The regulator issued this breakdown to consolidate industry feedback on GEN.S.10-21, the standard governing fair customer treatment. The document details key industry comments and clarifies how firms must align their operational practices with the regulator's expectations for customer outcomes. The updated guidelines require financial institutions to implement transparent pricing, clear communication, and proactive issue resolution.

Namibia

Namibia Financial Institutions Supervisory Authority

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Create Date October 11, 2024

Last Updated November 3, 2024

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