Regulatory Alerts2016-09-08
Notice relating to sound commercial practices in automobile insurance
The Autorité des marchés financiers reminds Québec automobile insurers to provide policyholders with clear information enabling informed decisions, particularly during the claims process. Insureds retain the right to select their preferred repair shop while maintaining full contract protections, though insurers may direct them to approved shops when no preference is stated. The regulator will continue supervisory activities to ensure fair consumer treatment remains embedded in insurers' governance and corporate culture.
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