Regulatory Alerts2026-06-24
DMD Circular Letter No. 09: Regarding the continuation of the savings certificate sales service
The Department of Monetary Management of Bangladesh Bank issued Circular Letter No. 09/2026 to schedule banks regarding the sale of savings certificates. The directive addresses customer complaints that banks are discouraging investments despite being listed as authorized sellers, and mandates that banks provide full cooperation and regular supervision of branch activities. Additionally, banks are advised to display complaint procedures visibly and ensure prompt action on grievances to maintain service quality.
50119
Bangladesh Bank (Central Bank of Bangladesh) Head Office Motijheel, Dhaka-1000 Bangladesh.
Department of Monetary Management
10 Asharh 1433 Date: ------------------- 24 June 2026
DMD Circular Letter No. 09/2026
Managing Director/Chief Executive Officer All Scheduled Banks operating in Bangladesh
Dear Sir,
Regarding the continuation of the savings certificate sales service.
Recently, complaints have been received from customers at various levels stating that although scheduled banks are listed for the sale of savings certificates, they are discouraging customers from investing in savings certificates through various processes.
- In accordance with the instructions of Section 3 of the Sanchayapatra Rules, 1977, you are advised to provide maximum assistance in the sale of savings certificates to investors as the Issuing Office of savings certificates, and to regularly monitor the savings certificate-related activities of branches to ensure service quality. You are also advised to display the process for accepting immediate customer complaints in visible places at branches and to take prompt action regarding complaints.
Yours faithfully,
(Inteqmal Hossain) Director (DMD) Phone: 9530131 E-mail: istequemal.hussain@bb.org.bd
Enclosure: As described (02 pages).
Phone: 88-02-9550448, 9554896, IP: 88-02-55665001-6, Fax: 88-02-9530479, Web: www.bb.org.bd
Published in the Bangladesh Gazette Extraordinary Dated, 29th December, 1977
NOTIFICATION SANCHAYAPATRA RULES, 1977 (Amended up to 30 June, 2015)
Government of the People’s Republic of Bangladesh
Ministry of Finance Internal Resources Division
Page. No. 2
[Published in the Bangladesh Gazette Extraordinary Dated, 29th December, 1977]
Government of the People’s Republic of Bangladesh Ministry of Finance (Budget Wing)
NOTIFICATION Dhaka, the 20th December, 1977
No. MF/Bud-II(10)/Savings-51/77/178- The government of the People’s Republic of Bangladesh is pleased to make the following Rules namely :
SANCHAYAPATRA RULES, 1977 (Amended up to 30 June, 2015)
1. SCOPE
1. Short title, application and commencement.- (1) These Rules may be called “the Sanchayapatra Rules, 1977(Amended up to 30 June, 2015)”: (2) These Rules shall apply to the 5 year Bangladesh Sanchayapatra. Tin Mash Antar Munafavittik 3 year Sanchayapatra and any other Sanchayapatra introduced in future. And a person who buys the Sanchayapatras shall be bound by these Rules. (3) These Rules shall come into force at once.
2. Definition.- For the purpose of these Rules the word “Certificate” or “Sanchayapatra” shall mean the 5 year Bangladesh Sanchayapatra. Tin Mash Antar Munafavittik 3 year Sanchayapatra and any other Sanchayapatra introduced in future.
3. Office of Issue, etc.- A certificate may be issued by the Bangladesh Bank, the Schedule Banks, the Post Office and the National Savings Bureau each one of which shall be called “Issuing Authority” and each of their offices shall be called “Office of Issue”.