Regulatory Alerts2023-11-30
Draft Amendments to Policy Statement to Regulation 31-103 Respecting Registration Requirements, Exemptions and Ongoing Registrant Obligations
Canadian securities regulators have issued draft amendments to Policy Statement 31-103 to update the complaint handling and dispute resolution obligations for registered firms. The revised policy mandates specific timelines for acknowledging and resolving complaints, requires firms to provide information about independent dispute resolution services, and clarifies the mandatory participation requirements for identified ombudservices. These changes aim to ensure fair treatment of clients and enhance transparency in the resolution of disputes involving registered dealers and advisers.
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