Regulatory Alerts2026-05-22
Circular Letter No. CC/2026/00000018
The Bank of Portugal issues Circular Letter No. CC/2026/00000018 to disclose recommended procedures for handling customer complaints. This regulation revokes Circular Letters No. 6/2008/DSB and No. 25/2008/DSB to update compliance standards. It applies to financial societies and credit institutions headquartered in Portugal.
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Summary
Discloses the recommended procedures within the scope of handling Complaints. Revokes Circular Letters No. 6/2008/DSB and No. 25/2008/DSB.
Status
In force
Official Gazette
5/2026 Supplement
Publication Date
22-05-2026
Issue Date
22-05-2026
Type of Recipient
Financial societies with headquarters in Portugal, Credit institutions with headquarters in Portugal
Descriptors
Customer, Document Retention, Conduct Standards, Information Provision, Service Provision, Complaints, Behavioral Supervision
Recipients
Banks, Central Caixa and Mutual Agricultural Credit Caixas, Savings Banks, Mortgage Credit Institutions, Credit Financial Institutions, Exchange Agencies, Regional Development Societies, Factoring Societies, Mutual Guarantee Societies, Investment Societies, Leasing Societies, Credit Financial Societies, Microcredit Financial Societies