Agreement Establishing Simplification and Administrative Improvement Actions for Procedures Before Financiera para el Bienestar

If the document appears incomplete on the right margin, it is because it contains tables that exceed the default width. If this is the case, click here to view it correctly.

DOF: 10/14/2025

AGREEMENT establishing simplification and administrative improvement actions for procedures carried out before Financiera para el Bienestar

A seal with the National Coat of Arms appears at the margin, which reads: United Mexican States.- Treasury.- Ministry of Finance and Public Credit.- Financiera para el Bienestar.

MTRA. MARÍA DEL ROCÍO MEJÍA FLORES, General Director of Financiera para el Bienestar, based on what is provided in articles 25, tenth paragraph of the Political Constitution of the United Mexican States; 45 and 50 of the Organic Law of the Federal Public Administration; 22 of the Federal Law of Parastatal Entities; 1, 2, 6, 7 section I, 8, 9 sections IX and XII, 10 sections II, III, V and IX, and 19 and 24 of the National Law to Eliminate Bureaucratic Procedures; 4 of the Federal Administrative Procedure Law; 4 section XIV, 11 sections II, V, and XIV of the Organic Statute of Financiera para el Bienestar,

CONSIDERING

That the last paragraph of article 25 of the Political Constitution of the United Mexican States establishes that in order to contribute to the development and well-being of people, groups, communities and social and economic sectors, authorities of all levels of government must implement public policies for administrative simplification and digitalization of procedures and services, good regulatory practices, development and strengthening of public technological capacities and the other objectives established by the national law in this matter.

That on October 21, 2022, the Decree modifying the name of the decentralized organism Telecomunicaciones de México, Telecomm, was published in the Official Gazette of the Federation, due to the fact that, to improve and extend its services to a greater number of people, mainly those residing in communities excluded by traditional banking, it is natural to expand the offer with credits, savings promotion and reinforcement of international trade (remittances), so it is beneficial, technically and economically, to take advantage of the infrastructure and coverage of Telecomm, in order to reach the target population; as a result of this expansion, the name of said organism changed, to remain as "Financiera para el Bienestar".

That Financiera para el Bienestar is a decentralized organism of the Federal Public Administration, with legal personality and its own assets, sectorized to the Ministry of Finance and Public Credit, whose object is the provision of the public service of telegraphs, national and international telegraphic transfers, financial services, radiotelegraphy, telecommunications and financing.

That article 6 of the National Law to Eliminate Bureaucratic Procedures establishes that dependencies, decentralized bodies and entities of the Federal, State, Municipal Public Administration and territorial demarcations of the Mexico City must reduce bureaucratic costs for the provision of procedures and services to a minimum, seeking that the regulations they issue for these effects generate the greatest possible benefit for people, in compliance with the principles of legal certainty, citizen trust, proportionality, publicity and transparency, among others.

That in accordance with articles 8 and 10 of the National Law to Eliminate Bureaucratic Procedures, the National Simplification and Digitalization Authority, is the Digital Transformation and Telecommunications Agency and has the attribution, among others, to make proposals for simplification and digitalization of Procedures and Services to the Obligated Subjects; as well as to coordinate and supervise their implementation.

That to facilitate access and the obtaining of procedures and services, dependencies, decentralized bodies and entities of the Federal Public Administration will not request documents that they themselves issue; they will assume the greatest regulatory burden; they will not request simple copies for the management of procedures or services; they will eliminate unnecessary requirements; they will reduce the response times of procedures or services; they will substitute permits for notices, when applicable; they will merge procedures that are related to each other and create simultaneous flows that facilitate processes for user persons.

That the objectives of the administrative simplification policy are to modernize procedures and services, which may be simplified through general agreements published in the corresponding dissemination medium, and in observance of article 24 of the National Law to Eliminate Bureaucratic Procedures, simplification may be in accordance with the enablement of electronic tools for the presentation of procedures and services, the establishment of response times shorter than the maximum provided for, extending the validity of resolutions granted by obligated subjects, eliminating requirements and bureaucratic costs of any type and Implementing any other action of improvement, simplification and digitalization of the procedures and services within their competence.

Therefore, with the aim of providing certainty and legal security to the general public and contributing to promoting regulatory improvement in the simplification of the procedures and services offered by Financiera para el Bienestar, it has been deemed appropriate to issue the following:

AGREEMENT ESTABLISHING SIMPLIFICATION AND ADMINISTRATIVE IMPROVEMENT ACTIONS FOR PROCEDURES CARRIED OUT BEFORE FINANCIERA PARA EL BIENESTAR:

ARTICLE FIRST.- National telegraphic transfer service: It shall be understood by such what is established in section XIV of article 1° of the Organic Statute of Financiera para el Bienestar. Likewise, when reference is made to the national transfer in this Agreement and in all legal acts and documents issued by FINABIEN, it shall be understood that it refers to the cited service.

ARTICLE SECOND.- The denomination of the following procedures is updated:

No.

Homoclave

Procedure Name

Updated Name

1

FINABIEN-04-001

Telegraphic communication services.

Modality: With paid reply, receipt acknowledgment and fonotelegram.

Telegram and/or fonotelegram sending services with paid reply and receipt acknowledgment.

2

FINABIEN-02-006

Issuance of national telegraphic transfer.

Modality: In person and at home

Issuance of national transfer.

3

FINABIEN-02-003

Submission of complaints, claims and clarifications related to telegraphic services.

Submission of complaints, claims and clarifications related to the national transfer, financial services and financing.

4

FINABIEN-02-005

Payment of telegraphic transfer.

Payment of national transfer.

ARTICLE THIRD.- The following improvement actions are implemented, for the procedures listed below:

No.

Homoclave

Procedure Name

Improvement Actions

Implemented Improvement

(Final Requirements)

1

FINABIEN-04-001

Telegram and/or fonotelegram sending services with paid reply and receipt acknowledgment.

The following requirements are eliminated:

1. Official identification (valid INE or passport).

2. Fixed telephone service receipt (Telmex), for the fonotelegram service.

Name and complete address of the recipient person.

For the fonotelegram with paid reply and acknowledgment, it is not necessary to show the telephone receipt.

2

FINABIEN-02-006

Issuance of national transfer.

The following requirements are eliminated:

Copy of official identification.

Copy of address proof.

1. Official identification document.

2. Address proof only in operations equal to or greater than 5,000 dollars.

3

FINABIEN-02-005

Payment of national transfer

The following requirements are eliminated:

1. Copy of official identification

2. Copy of address proof.

3. Official identification document.

4. Address proof only in operations equal to or greater than 5,000 dollars.

4

FINABIEN-02-003

Submission of complaints, claims and clarifications related to the national transfer, financial services and financing.

The following requirement is updated:

Data.

1. Indicate circumstances of manner, time and place, and if applicable, present the document that complements the complaint report.

ARTICLE FOURTH.- The maximum resolution time for the following procedure is reduced:

No.

Homoclave

Procedure Name

Previous time before simplification

Maximum time to resolve the procedure

1

FINABIEN-02-003

Submission of complaints, claims and clarifications related to the national transfer, financial services and financing.

60 natural days

30 natural days

ARTICLE FIFTH.- The registration of the following procedures is eliminated from the Citizen Single Portal for Procedures and Services:

No.

Homoclave

Procedure Name

1

TELECOMM-04-001

Telegraphic communication services.

Modality: With paid reply, receipt acknowledgment and fonotelegram.

2

TELECOMM-02-006

Issuance of national telegraphic transfer.

Modality: In person and at home

3

TELECOMM-02-005

Payment of telegraphic transfer.

Modality: In person and at home

4

TELECOMM-02-003

Submission of complaints, claims and clarifications related to telegraphic services.

TRANSITORY CLAUSES

FIRST. This Agreement will enter into force the day following its publication in the Official Gazette of the Federation.

SECOND. Procedures entered prior to the entry into force of this Agreement will be processed in accordance with the applicable regulations in force at the time of their presentation.

THIRD. In accordance with this Agreement, Financiera para el Bienestar will not request additional requirements to those provided for in this, nor documentation that is in its physical or electronic files, or additional simple copies to those established in this agreement.

FOURTH. For procedures with homoclaves FINABIEN-02-006 Issuance of national transfer and FINABIEN-02-005 Payment of national transfer, a simple copy may be requested for the operations specified in article two of this Agreement, temporarily until the technological improvements for their management are implemented.

FOURTH. Financiera para el Bienestar must make the necessary adjustments to the normative instruments linked to this Agreement within the maximum period of one hundred twenty natural days counted from the entry into force thereof.

FIFTH. Financiera para el Bienestar will update the information of the procedures and services mentioned in this Agreement on the Citizen Single Portal for Procedures and Services, in accordance with articles 53 and 54 of the National Law to Eliminate Bureaucratic Procedures.

Mexico City, October 8, 2025.- General Director of Financiera para el Bienestar, Mtra. María del Rocío Mejía Flores.- Signature.

In the document you are viewing, there may be text, characters or objects that are not displayed correctly due to conversion to HTML format, so we recommend always taking the digitized image of the DOF or the PDF file of the edition as a reference. The content, form and scope of the published documents are the strict responsibility of their issuer.

INQUIRY

BY DATE

Su

Mo

Tu

We

Th

Fr

Sa

INDICATORS

Exchange Rate and Rates as of 08/23/2026

UDIS

8.805888

See more

SURVEYS

Did you like the new look of the Official Gazette of the Federation website?

No

Yes

Official Gazette of the Federation

Río Amazonas No. 62, Col. Cuauhtémoc, C.P. 06500, Mexico City Tel. (55) 5093-3200, where you can access our services menu

Electronic address: dof.gob.mx

113

LEGAL NOTICE | SOME RIGHTS RESERVED © 2026