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2020-03-17 | ASFI/CC-2521/2020

Added 2026-07-11 · Updated 2026-08-03

ASFI Circular Letter CC-2521 2020 of March 17, 2020

Supervised entities must adjust public service hours at Financial Attention Points to 08:00 to 12:00, excluding ATMs, and publish these hours in visible locations. Entities are required to align electronic fund transfer and check clearing operations with Central Bank of Bolivia provisions, promote electronic payment instruments, and ensure continuous cash replenishment and sanitary security measures. Additionally, entities must implement actions to mitigate operational risks related to consumer attention, labor relations, and workplace safety. This circular declares Circular Letter ASFI/DNP/CC-2440/2020 of March 16, 2020, null and void.

Bolivia

Autoridad de Supervision del Sistema Financiero Bolivia

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FINANCIAL SYSTEM SUPERVISORY AUTHORITY PLURINATIONAL STATE OF BOLIVIA

La Paz, March 17, 2020 CIRCULAR LETTER/ASFI/DNP/CC-2521/2020

To Whom It May Concern

Present

REF: PROCESS NO. T-2301824068 ADOPTION OF MEASURES

Gentlemen:

In virtue of the emergency actions established by the National Government for the prevention and containment of the Coronavirus (COVID-19) outbreak and within the framework of the attributions of this Financial System Supervisory Authority (ASFI), supervised entities are instructed to adopt the following measures:

Extraordinarily adjust their public service hours to 08:00 to 12:00 at all Financial Attention Points (PAF), with the exception of automated teller machines (ATMs), and must publish these service hours in oral and written media of their choice, with the frequency they determine, and display them in visible locations at the PAFs.
Adjust their operations for the clearing of electronic fund transfer orders, as well as checks, complying with the provisions issued by the Central Bank of Bolivia in coordination with the Clearing and Settlement Chamber Administrator.
Promote the use of electronic payment instruments, communicating and educating financial consumers about them.
Take the necessary precautions for the continuous replenishment of cash in automated teller machines and the supply of paper for printing

CC/VRC/Nadia Herrera B. Page 1 of 2

La Paz: Central Office, Plaza Isabel La Católica No. 2507 · Tel: (591-2) 2174444 - 2431919 · Fax: (591-2) 2430028 · P.O. Box No. 447 · Torres Del Poeta Condominium, Tower "A", floors 4, 5, 6 · Reyes Ortiz St. corner Federico Zuazo Gundlach Building, East Tower, Floor 3 · Tel: (591-2) 2311818 · P.O. Box No. 6118 · El Alto: Consultation Center, Villa Bolívar Municipal Urbanization, Block "O" Av. Ladislao Cabrera No. 16 (Villa Adela Crossing) · Tel: (591-2) 2834449 · Potosí: Consultation Center, Alonso de Ibáñez Plaza No. 20, El Siglo Gallery, Floor 1, Central Zone · Tel: (591-2) 6230858 · Oruro: Consultation Center, Guachalla Passage, Commercial Chamber Building, Floor 3, Office 307 · Tel: (591-2) 5117706 - 5112468 · Santa Cruz: Departmental Office, Irala Ave. No. 585 corner Ejército Nacional Ave., ground floor Office No. 2 and Floor 2 Office No. 201, First Ring, P.O. Box No. 1359 · Tel: (591-3) 3336288 - 3336287 - 3336286 - 3336285 · Fax: (591-3) 3336288 · Cobija: Consultation Center, Av. Teniente Coronel Emilio Fernández Molina No. 049, between Beni and Sucre Streets · Tel: (591-3) 8424841 · Trinidad: Consultation Center, Antonio Vaca Diez Street No. 26 between Nicolás Suárez and November 18 Ave., Central Zone · Tel (591-3) 4629659 · Cochabamba: Departmental Office, Colombia Street No. 364 near May 25 Street · Tel: (591-4) 4584505 - (591-4) 4584506 · Sucre: Consultation Center, Ayacucho street between Loa and Junín, ground floor (ex) ECOBOL Building · Tel: (591-4) 6439777 - 6439775 - 6439774 · Fax: (591-4) 6439776 · Tarija: Consultation Center, Junín Street between April 15 and Virgilio Lema No. 451 · Tel: (591-4) 6113709

Toll-free line: 800 103 103 · Website: www.asfi.gob.bo · Email: asfi@asfi.gob.bo

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FINANCIAL SYSTEM SUPERVISORY AUTHORITY PLURINATIONAL STATE OF BOLIVIA

receipts, as well as to have in place sanitary security measures in these premises.

Implement actions to mitigate operational risk within each entity, related to the attention of financial consumers, labor relations, and workplace safety.

Likewise, it is communicated that ASFI has enabled the telephone line 2174450 and the email address comunicacionasfi@asfi.gob.bo, so that entities may report extraordinary closures of PAFs due to health emergencies or other unforeseen situations, during the hours of 08:00 to 13:00.

Finally, Circular Letter ASFI/DNP/CC-2440/2020 of March 16, 2020, is declared null and void.

Sincerely.

[Signature] Lic. Gonzalo Guillermo Romano Rivero GENERAL DIRECTOR EXECUTIVE a.i. Financial System Supervisory Authority

Seal of the Plurinational State of Bolivia

CC/VRC/Nadia Herrera B. Page 2 of 2

Toll-free line: 800 103 103 · Website: www.asfi.gob.bo · Email: asfi@asfi.gob.bo

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