Regulatory Alerts2020-07-30 | RG-271RG 271 Internal dispute resolution
The Australian Securities and Investments Commission issued Regulatory Guide 271 to specify the enforceable standards and requirements for internal dispute resolution systems. The guide applies to a broad range of financial entities including AFS licensees, credit licensees, and superannuation trustees, mandating that their IDR processes meet ASIC's compliance criteria. It further requires most covered firms to report IDR data to the regulator and references relevant complaint management standards.
Share