Regulatory Alerts2021-08-16
Ensure the Availability of Communication Channels for Customers with Financial Institutions
The Saudi Central Bank (SAMA) directs all supervised financial institutions to comply with regulatory instructions and make the free unified customer service number (800) available to all customer segments. This directive implements a request from the Communications, Space and Technology Commission to replace the existing unified number (9200) with the toll-free (800) alternative. Financial institutions must ensure continuous availability of these communication channels in accordance with SAMA Circular No. 48007/67 dated 1440/8/2H.
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