Regulatory Alerts1999-08-15
Procedures and Controls for ATM Machine Maintenance
The Saudi Arabian Monetary Authority (SAMA) mandates that all operating banks implement strict security protocols for ATM maintenance to prevent worker detentions and ensure continuous machine operation. Banks must notify local police of maintenance schedules and locations, restrict work hours to 8:00 AM through 11:00 PM, and ensure all technicians carry official photo identification permits. Additionally, institutions must maintain a 24/7 Saudi-supervised contact office, require maintenance contractors to display identifiable logos on vehicles and uniforms, and comply with existing physical security and cash transport guidelines outlined in prior circulars.
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