Regulatory AlertsPS24/18: Further temporary changes to handling rules for motor finance complaints
The Financial Conduct Authority issued Policy Statement PS24/18 to implement further temporary changes to the handling rules for motor finance complaints. This document finalizes the regulatory adjustments following a consultation period that ran from November 21 to December 5, 2024. The published statement, dated December 19, 2024, establishes the updated requirements for firms managing these specific consumer complaints.
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