PS24/18: Further temporary changes to handling rules for motor finance complaints

The Financial Conduct Authority issued Policy Statement PS24/18 to implement further temporary changes to the handling rules for motor finance complaints. This document finalizes the regulatory adjustments following a consultation period that ran from November 21 to December 5, 2024. The published statement, dated December 19, 2024, establishes the updated requirements for firms managing these specific consumer complaints.

United Kingdom

Financial Conduct Authority

Consultation opened

21/11/2024

Consultation closed

05/12/2024

Policy Statement published

19/12/2024