Regulatory Alerts2026-03-30
Added · Updated
Circular dated March 30, 2026 regarding banks activating the remote work mechanism on Sunday of every week during the month of April 2026
The Central Bank of Egypt mandates that banks activate a remote work mechanism every Sunday throughout April 2026, as deemed appropriate by each institution. This directive requires banks to maintain uninterrupted customer service and banking operations at branches, ensure the continuity of work in head office departments, and keep call centers operational. Additionally, banks must monitor ATM feeds, perform periodic maintenance, coordinate with cash transport companies, and enhance cybersecurity monitoring for electronic channels. The measure will be reviewed after the end of April.
To His Excellency The Chairman of the Board Bank Cairo on March 30, 2026
Greetings,
Due to current geopolitical developments and ongoing events in the region, and in line with the state's directives to address the repercussions of economic conditions and regional tensions, the Central Bank of Egypt has decided to activate a remote work mechanism every Sunday throughout April 2026, as you deem appropriate, provided that it does not affect customer service and the provision of banking services in branches, while ensuring the continuity of work in related departments at the head office, with adherence to the following:
- Continuation of bank call centers to respond to customer inquiries.
- Commitment to immediate monitoring of ATM feeds, conducting periodic maintenance, and coordinating with cash transport companies.
- Ensuring continuous operational efficiency of various electronic channels and enhancing the level of cybersecurity monitoring for systems.
Please take necessary measures to ensure compliance with the above, and the matter will be reconsidered after the end of April.
Please accept our utmost respect and appreciation,
Tariq Al-Khouly