Regulatory Alerts2020-03-16 | ASFI/CC-2440/2020Added · Updated
Circular Letter ASFI DNP CC-2440 2020 of March 16, 2020
Supervised entities must adjust public service hours at all Financial Service Points to 08:00 to 13:00, excluding ATMs, and publish these hours in visible locations. Entities are required to align electronic fund transfer and check clearing operations with Central Bank of Bolivia provisions, promote electronic payment instruments, and ensure continuous cash replenishment and sanitary security in ATMs. Additionally, entities must implement operational risk mitigation actions regarding consumer attention, labor relations, and workplace safety, while reporting extraordinary closures via designated channels.
La Paz, March 16, 2020 CIRCULAR LETTER/ASFI/DNP/CC-2440/2020
To Whom It May Concern
Present
REF: PROCEDURE NO. T-2301824068 ADOPTION OF MEASURES
Gentlemen:
In accordance with the actions being carried out by the National Government regarding emerging risks from the Coronavirus (COVID-19) outbreak and within the framework of the attributions of this Financial System Supervision Authority (ASFI), supervised entities are instructed to adopt the following measures:
- Extraordinarily adjust their public service hours to 08:00 to 13:00 at all Financial Service Points (PAF), with the exception of ATMs, and publish these service hours in oral and written media deemed appropriate, with the frequency they determine, and display them in visible locations at the PAFs.
- Adjust their operations for the clearing of electronic fund transfer orders, as well as checks, complying with the provisions issued by the Central Bank of Bolivia in coordination with the Clearing and Settlement Chamber Administrator.
- Promote the use of electronic payment instruments, communicating and educating financial consumers about them.
- Take necessary precautions for the continuous replenishment of cash in ATMs and the supply of paper for printing receipts, as well as implement sanitary security measures in these premises.
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La Paz: Central Office, Plaza Isabel La Católica No. 2507 · Tel: (591-2) 2174444 · 2431919 · Fax: (591-2) 2430028 · P.O. Box No. 447 · Condominio Torres Del Poeta, Tower "A", floors 4, 5, 6 · Calle Reyes Ortiz corner Federico Zuazo Gundlach Building, East Tower, Floor 3 · Tel: (591-2) 2311818 · P.O. Box No. 6118 · El Alto: Consultation Center, Villa Bolívar Municipal Urbanization, Block "O" Av. Ladislao Cabrera No. 16 (Villa Adela Crossing) · Tel: (591-2) 2834449 · Potosí: Consultation Center, Plaza Alonso de Ibáñez No. 20, Galería El Siglo, Floor 1, Central Zone · Tel: (591-2) 6230858 · Oruro: Consultation Center, Pasaje Guachalla, Commercial Chamber Building, Floor 3, Office 307 · Tel: (591-2) 5117706 - 5112468 · Santa Cruz: Departmental Office, Av. Irala No. 585 corner Av. Ejército Nacional, ground floor Office No. 2 and Floor 2 Office No. 201, First Ring, P.O. Box No. 1359 · Tel: (591-3) 3336288 - 3336287 - 3336286 - 3336285 · Fax: (591-3) 3336288 · Cobija: Consultation Center, Av. Teniente Coronel Emilio Fernández Molina No. 049, between Calle Beni and Sucre · Tel: (591-3) 8424841 · Trinidad: Consultation Center, Calle Antonio Vaca Diez No. 26 between Nicolás Suárez and Av. 18 de Noviembre, Central Zone · Tel (591-3) 4629659 · Cochabamba: Departmental Office, Calle Colombia No. 364 near Calle 25 de Mayo · Tel: (591-4) 4584505 - (591-4) 4584506 · Sucre: Consultation Center, Ayacucho street between Loa and Junín, ground floor (ex) ECOBOL Building · Tel: (591-4) 6439777 - 6439775 - 6439774 · Fax: (591-4) 6439776 · Tarija: Consultation Center, Calle Junín between 15 de Abril and Virgilio Lema No. 451 · Tel: (591-4) 6113709
Toll-free line: 800 103 103 · Website: www.asfi.gob.bo · Email: asfi@asfi.gob.bo
- Implement actions to mitigate operational risk within each entity, related to the attention of financial consumers, labor relations, and workplace safety.
Additionally, ASFI has enabled the telephone line 2174450 and the email address comunicanasfi@asfi.gob.bo, so that entities may communicate extraordinary closures of PAFs due to health emergencies or other unforeseen situations during the 08:00 to 15:00 hours.
Sincerely,
[Signature] Lic. Gonzalo Guillermo Romano Rivero EXECUTIVE GENERAL DIRECTOR a.i. Authority for the Supervision of the Financial System
[Seal of the Authority for the Supervision of the Financial System]
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