Regulatory Alerts2020-01-01
Minimum Guidelines on Complaints Management
The Reserve Bank of Fiji issued Capital Markets Supervision Policy Statement No. 3 to mandate minimum requirements for complaints management by capital markets participants licensed under the Capital Markets Decree 2009. The policy requires participants to establish a dedicated complaints management framework with clear board oversight, defined roles, and operational procedures that ensure complaints are acknowledged within seven working days and resolved within twenty-one working days. Additionally, participants must maintain detailed records, submit quarterly reports to the regulator, and provide accessible channels for investors and stakeholders to lodge grievances regarding products or services.
Share