Regulatory Alerts2022-10-20
Added
DFIM Circular No. 13: Implementation of Citizen's Charter
The document mandates all public institutions to implement the Citizen's Charter by publishing a standardized service directory, establishing a Review Committee of at least seven members, and conducting annual awareness campaigns. It requires the appointment of focal and vicar focal persons, regular website updates, and the submission of quarterly progress reports and annual action plans. Additionally, institutions must align their operations with Bangladesh Bank's Institutional Development Department-1 guidelines and provide public assistance.
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