Regulatory Alerts2022-05-17
Reserve Bank of New Zealand Relationship Charter Performance Measurement Report
The Reserve Bank of New Zealand commissioned Buzz Channel Limited to conduct the first formal evaluation of its Relationship Charter through a survey of 53 senior bank representatives. The findings indicate that while nearly 70% of respondents view the relationship positively and banks perceive themselves as upholding Charter behaviors more effectively than the Reserve Bank, there are calls for improved consistency and timeliness. Key recommendations to strengthen the regulator-regulated dynamic include providing greater lead time for information requests, aligning messages across departments, and increasing human-to-human interaction.
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