Regulatory Alerts2020-01-01
Policy Guideline on Complaints Management
The Reserve Bank of Fiji issues this guideline to establish minimum standards for complaints management within Licensed Financial Institutions. It requires institutions to implement a comprehensive policy framework covering board approval, staff training, confidentiality, and conflict of interest protocols. Additionally, LFIs must adhere to strict operational procedures, including acknowledging complaints within seven days, resolving them within twenty-one working days, and submitting quarterly reports to the regulator.
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