FEPD Circular Letter No. 09: Improvement of Remittance Services for the Non-Resident Bangladeshis (NRBs)

Foreign Exchange Policy Department Bangladesh Bank Head Office, Dhaka-1000. Ref No.: FEPD(CD)147/2017-09 Circular Letter No.: FEPD(LDA)147/2017-09 Date: June 14, 2017 Jyestho 31, 1424

To, All Approved Dealer Banks engaged in Foreign Exchange Transactions, Head Office / Principal Office.

Dear Sir,

Regarding the improvement of remittance services for Non-Resident Bangladeshis (NRBs).

In order to improve the quality of remittance services for Non-Resident Bangladeshis, you are requested to take the following steps on a priority basis:

a) Remittance Help Desks must be opened in every concerned branch;

b) It must be ensured that remittance transaction information is provided to the beneficiaries of foreign earnings on a priority basis;

c) To prevent customer harassment, arrangements must be made in every branch to receive complaints separately for Non-Resident Bangladeshis and beneficiaries of foreign earnings in separate registers, and the complaints received (along with actions taken) must be reported to the Foreign Exchange Policy Department of Bangladesh Bank on a weekly basis through the head office of the concerned bank;

d) It must be ensured to promote all types of bank-owned and government investment services for Non-Resident Bangladeshis;

e) Facilities for bringing remittances through legal channels must be promoted.

In compliance with the above, you are requested to inform all concerned parties regarding the aforementioned instructions.

Yours faithfully,

(Md. Shahidul Islam) Deputy General Manager Phone: 02-9530625