Regulatory Alerts2014-07-13
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FICSD Circular No. 01: Guidelines for Customer Services and Complaint Management
The Bangladesh Bank has issued guidelines for customer services and complaint management to protect customer interests, ensure minimum service standards, and establish a proper complaint resolution mechanism. All scheduled banks and financial institutions operating in Bangladesh are directed to immediately implement these guidelines.
FINANCIAL INTEGRITY AND CUSTOMER SERVICES DEPARTMENT BANGLADESH BANK HEAD OFFICE DHAKA
FICSD Circular No. - 01/2014 Ashar 29, 1421 Date: -------------- July 13, 2014
To, Managing Director/Chief Executive Officer All Scheduled Banks and Financial Institutions operating in Bangladesh.
Subject: Guidelines for Customer Services and Complaint Management.
Dear Sir,
In order to protect the interests of customers of banks and financial institutions, ensure minimum standards of customer service, and establish a proper mechanism for complaint resolution, the Bangladesh Bank has formulated the aforementioned guidelines (Guidelines for Customer Services and Complaint Management). Copies of these guidelines are available for collection from the website of the Bangladesh Bank. You are hereby directed to take necessary measures to implement these guidelines immediately in the execution of the relevant work.
Thanking you,
Yours faithfully,
(Swapan Kumar Roy) Deputy General Manager Phone: 9530132 E-mail: swapan.roy@bb.org.bd
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