On Measures for the Fundamental Improvement of the System for Handling Appeals from Individuals and Legal Entities

All

Link to next revision

Link to previous revision

Indexing by QTU

Indexing by TSK

Source of changes

Source of official publication

29.10.2025

25.10.2024

01.02.2019

15.01.2018

04.05.2017

09.01.2017

View

Russian Eng Uzbek O’zb Russian|Uzbek Russian|O‘zb

[ OKOZ: 1. 01.00.00.00 Constitutional structure / 01.06.00.00 Rights, freedoms and duties of man and citizen / 01.06.03.00 Basic (constitutional) political rights and freedoms / 01.06.03.04 Right to address statements, proposals and complaints; 2. 01.00.00.00 Constitutional structure / 01.06.00.00 Rights, freedoms and duties of man and citizen / 01.06.07.00 Appeals of citizens to court, other state bodies and other organizations; 3. 01.00.00.00 Constitutional structure / 01.10.00.00 President of the Republic of Uzbekistan / 01.10.03.00 Administration of the President of the Republic of Uzbekistan; 4. 02.00.00.00 Foundations of state administration / 02.07.00.00 Administrative-legal regimes / 02.07.08.00 Appeals of physical and legal persons] [ TSK: 1. State and public structure / State power bodies. Bodies of state and economic management; 2. State and public structure / Rights, freedoms and duties of man and citizen. Ombudsman. Procedure for consideration of citizens' appeals] Send suggestions for the document Listen to audio Get link from document element Decree Send suggestions for the document Listen to audio Get link from document element President of the Republic of Uzbekistan Send suggestions for the document Listen to audio Get link from document element On Measures for the Fundamental Improvement of the System for Handling Appeals from Individuals and Legal Entities Send suggestions for the document Listen to audio Get link from document element Send suggestions for the document Listen to audio Get link from document element During the short period of operation, the Virtual Reception of the Prime Minister of the Republic of Uzbekistan has become an effective mechanism for interaction between bodies of state power and administration, bodies of economic management, and khokimiyats of all levels with citizens, allowing for the resolution of the most pressing problems of the population. Send suggestions for the document Listen to audio Get link from document element Analysis has shown that the largest number of appeals concerns issues of eliminating barriers and obstacles to the development of business entities, cancellation of departmental decisions contradicting legislation, employment, healthcare, access to bank lending, improvement of the quality of housing and communal services and transport services, activities of local bodies of state power, judicial, law enforcement and control bodies. Send suggestions for the document Listen to audio Get link from document element The activities of the Virtual Reception of the Prime Minister of the Republic of Uzbekistan have revealed a number of systemic shortcomings in the organization of work of state bodies with appeals, related to violations of the procedure and deadlines for their consideration, manifestations of formalism, bureaucratism and red tape. Send suggestions for the document Listen to audio Get link from document element In connection with the proclamation of 2017 as the "Year of Dialogue with the People and Interests of Man", taking into account the numerous positive reviews of the population about the work of the Virtual Reception of the Prime Minister of the Republic of Uzbekistan, in order to practically establish in the activities of state bodies of all levels the principle of "The people should not serve state bodies, but state bodies should serve the people", as well as to introduce a qualitatively new system for handling appeals from individuals and legal entities: [ OKOZ: 1. 01.00.00.00 Constitutional structure / 01.10.00.00 President of the Republic of Uzbekistan / 01.10.03.00 Administration of the President of the Republic of Uzbekistan] Send suggestions for the document Listen to audio Get link from document element

1. Create: Send suggestions for the document Listen to audio Get link from document element The People's Reception of the President of the Republic of Uzbekistan on the basis of the Citizens' Reception of the Affairs Department of the Administration of the President of the Republic of Uzbekistan; Send suggestions for the document Listen to audio Get link from document element The People's Receptions of the President of the Republic of Uzbekistan (hereinafter referred to as the People's Receptions) in the Republic of Karakalpakstan, regions and the city of Tashkent, as well as in each district and city (except for cities of district subordination); Send suggestions for the document Listen to audio Get link from document element The Virtual Reception of the President of the Republic of Uzbekistan (hereinafter referred to as the Virtual Reception). [ OKOZ:

01.00.00.00 Constitutional structure / 01.10.00.00 President of the Republic of Uzbekistan / 01.10.03.00 Administration of the President of the Republic of Uzbekistan; 2. 01.00.00.00 Constitutional structure / 01.11.00.00 Cabinet of Ministers of the Republic of Uzbekistan (see also 02.01.00.00); 3. 02.00.00.00 Foundations of state administration / 02.07.00.00 Administrative-legal regimes / 02.07.08.00 Appeals of physical and legal persons] Send suggestions for the document Listen to audio Get link from document element 2. Define the main tasks of the People's Receptions and the Virtual Reception: Send suggestions for the document Listen to audio Get link from document element organization of direct dialogue with the population, ensuring the functioning of a qualitatively new and effective system for handling appeals from individuals and legal entities (hereinafter referred to as appeals), aimed at full protection of their rights, freedoms and legitimate interests; See previous revision. Send suggestions for the document Listen to audio Get link from document element Send suggestions for the document Listen to audio Get link from document element creation of conditions for the unconditional implementation of citizens' constitutional rights to appeal to the President of the Republic of Uzbekistan, to the Oliy Majlis, the Administration of the President of the Republic of Uzbekistan, the Government, bodies of state administration, judicial, law enforcement and control bodies, local bodies of state power, other state organizations (hereinafter referred to as state bodies) and bodies of economic management; (paragraph three of point 2 in the edition of Decree of the President of the Republic of Uzbekistan of February 1, 2019 No. UP-5650) Send suggestions for the document Listen to audio Get link from document element organization of full, objective and timely consideration of appeals received in the People's Receptions and the Virtual Reception, in strict accordance with the Law of the Republic of Uzbekistan "On Appeals of Individuals and Legal Entities"; Send suggestions for the document Listen to audio Get link from document element implementation of systematic monitoring and control over the consideration of appeals received in the People's Receptions and the Virtual Reception and sent by jurisdiction to state bodies and bodies of economic management; Send suggestions for the document Listen to audio Get link from document element conducting reception of individuals and representatives of legal entities with the participation of officials of state bodies and bodies of economic management, including via video conferencing; Send suggestions for the document Listen to audio Get link from document element wide use of modern information and communication technologies in work with appeals by implementing and maintaining a unified electronic information system for input, generalization, systematization and control over the consideration of appeals received in the People's Receptions and the Virtual Reception. See previous revision. (point 3 lost force by Decree of the President of the Republic of Uzbekistan of May 4, 2017 UP-5035) [ OKOZ: 1. 01.00.00.00 Constitutional structure / 01.10.00.00 President of the Republic of Uzbekistan / 01.10.03.00 Administration of the President of the Republic of Uzbekistan] Send suggestions for the document Listen to audio Get link from document element 4. Establish that: See previous revision. Send suggestions for the document Listen to audio Get link from document element Send suggestions for the document Listen to audio Get link from document element management personnel of the People's Receptions are considered employees of the Administration of the President of the Republic of Uzbekistan; (paragraph two of point 4 in the edition of Decree of the President of the Republic of Uzbekistan of February 1, 2019 No. UP-5650) Send suggestions for the document Listen to audio Get link from document element organizational, financial and material and technical support of the activities of the People's Receptions, created in the Republic of Karakalpakstan, regions and the city of Tashkent, as well as in each district and city (except for cities of district subordination), is carried out respectively by the Council of Ministers of the Republic of Karakalpakstan, khokimiyats of regions, the city of Tashkent, districts and cities. [ OKOZ: 1. 01.00.00.00 Constitutional structure / 01.14.00.00 Law-making activities of state bodies / 01.14.03.00 Procedure for preparation and consideration of draft legal acts; 2. 02.00.00.00 Foundations of state administration / 02.07.00.00 Administrative-legal regimes / 02.07.08.00 Appeals of physical and legal persons] Send suggestions for the document Listen to audio Get link from document element 5. The Organizational and Personnel Service of the Apparatus of the President of the Republic of Uzbekistan jointly with other services of the Apparatus of the President of the Republic of Uzbekistan, the Cabinet of Ministers and the General Prosecutor's Office within a two-week period to submit a draft decree of the President of the Republic of Uzbekistan, providing for the approval of: Send suggestions for the document Listen to audio Get link from document element structure, Regulations and staff table of the Service for Control and Coordination of Work with Appeals of Individuals and Legal Entities of the Apparatus of the President of the Republic of Uzbekistan; Send suggestions for the document Listen to audio Get link from document element typical structures and typical regulations of the People's Receptions, created in the Republic of Karakalpakstan, regions and the city of Tashkent, as well as in each district and city (except for cities of district subordination). [ OKOZ: 1. 02.00.00.00 Foundations of state administration / 02.07.00.00 Administrative-legal regimes / 02.07.08.00 Appeals of physical and legal persons; 2. 16.00.00.00 Security and protection of law and order / 16.11.00.00 Criminal legislation / 16.11.02.00 Crimes and criminal liability] Send suggestions for the document Listen to audio Get link from document element 6. Heads and officials of state bodies, bodies of economic management, khokims of all levels: Send suggestions for the document Listen to audio Get link from document element systematically conduct on-site receptions of individuals and representatives of legal entities, including those organized by the People's Receptions; See previous revision. Send suggestions for the document Listen to audio Get link from document element Send suggestions for the document Listen to audio Get link from document element monthly submit to the Department of Communications of the Administration of the President of the Republic of Uzbekistan a personal report on work with appeals, including those sent for consideration by the People's Receptions and the Virtual Reception. Comment LexUz Unofficial translation. Paragraph three of point 6 in the edition of Decree of the President of the Republic of Uzbekistan of October 29, 2025 No. UP-197. See text in Uzbek . Send suggestions for the document Listen to audio Get link from document element Strictly warn heads and officials of state bodies and bodies of economic management about liability, up to criminal, for violation of the requirements and norms of legislation on appeals. Send suggestions for the document Listen to audio Get link from document element 7. The Ministry of Justice of the Republic of Uzbekistan jointly with interested ministries and departments within a month to submit to the Cabinet of Ministers proposals for changes and additions to legislation arising from this Decree. Send suggestions for the document Listen to audio Get link from document element 8. The Prime Minister of the Republic of Uzbekistan within a month to ensure the resolution of all organizational, financial and material and technical issues for the effective organization of the activities of the People's Receptions and the Virtual Reception. Send suggestions for the document Listen to audio Get link from document element 9. Control over the implementation of this Decree is entrusted to the Prime Minister of the Republic of Uzbekistan A.N. Aripov and the Prosecutor General of the Republic of Uzbekistan I.B. Abdullaev. Send suggestions for the document Listen to audio Get link from document element President of the Republic of Uzbekistan Sh. MIRZIYOYEV Send suggestions for the document Listen to audio Get link from document element city of Tashkent, Send suggestions for the document Listen to audio Get link from document element December 28, 2016, Send suggestions for the document Listen to audio Get link from document element No. UP-4904 (Collection of Legislation of the Republic of Uzbekistan, 2017, No. 1, art. 5)