2018-06-25

Added 2026-06-23 · Updated 2026-07-08

PS18/22: Authorised push payment fraud – extending the jurisdiction of the Financial Ombudsman Service

The Financial Conduct Authority issued Policy Statement 18/22 to extend the jurisdiction of the Financial Ombudsman Service to cover authorised push payment fraud. This regulatory change requires payment service providers to adhere to new standards for handling customer losses resulting from fraudulent transfers. The policy establishes a framework for dispute resolution and compensation for victims of such fraud within the UK financial services sector.

United Kingdom

Financial Conduct Authority

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Open consultation: CP18/16 Read more about Open consultation: CP18/16

26/06/2018

Consultation closed

26/09/2018

Policy Statement

14/12/2018

14/12/2018