Regulatory Alerts2018-11-06
Added · Updated
PS19/2: Previously rejected PPI complaints and further mailing requirements – Feedback on CP18/33 and final rules and guidance
The Financial Conduct Authority issued Policy Statement PS19/2 to provide final rules and guidance regarding previously rejected Payment Protection Insurance complaints. This document responds to consultation paper CP18/33 by outlining the regulator's feedback and establishing further mailing requirements for firms. The final provisions aim to ensure consistent handling of historical PPI complaints that were initially rejected by financial institutions.
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