2018-11-06

Added 2026-06-23 · Updated 2026-07-08

PS19/2: Previously rejected PPI complaints and further mailing requirements – Feedback on CP18/33 and final rules and guidance

The Financial Conduct Authority issued Policy Statement PS19/2 to provide final rules and guidance regarding previously rejected Payment Protection Insurance complaints. This document responds to consultation paper CP18/33 by outlining the regulator's feedback and establishing further mailing requirements for firms. The final provisions aim to ensure consistent handling of historical PPI complaints that were initially rejected by financial institutions.

United Kingdom

Financial Conduct Authority

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Open consultation: CP18/33

07/11/2018

Consultation closes

07/12/2018

Policy Statement

30/01/2019

30/01/2019