Regulatory Alerts2008-11-05
Added · Updated
Access to Recordings of Telephone Conversations and Lehman Minibonds Collaterals Information
The Hong Kong Monetary Authority mandates that banks must allow customers to listen to recordings of their telephone conversations regarding investment products as a matter of fair business practice. Banks are required to permit customers to be accompanied by an advisor or relative during these sessions and to take notes, while ensuring compliance with the Personal Data (Privacy) Ordinance. Additionally, distributing banks must make underlying collateral information for Lehman Minibonds available for review by investors and their advisors at bank premises.
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