Amended Instructions on Fair and Transparent Customer Treatment No. (57) of 2013

In the Name of Allah, the Most Gracious, the Most Merciful

[Logo of the Central Bank of Jordan]

Number: 10/2/600
Date: 10/7/1434 AH
Corresponding to: 20/5/2013 AD

Amended Instructions on Fair and Transparent Customer Treatment No. (57) of 2013

Article (1):
These instructions shall be known as the "Amended Instructions on Fair and Transparent Customer Treatment of 2013" and shall be read together with Instructions No. (56) dated 31/10/2012 referred to hereinafter as the Original Instructions as a single set of instructions and shall be applied from the date of their publication in the Official Gazette.

Article (2):
Paragraph (b) of Article (16) of the Original Instructions is amended by deleting the phrase "(in foreign currencies)" contained in its text, as well as by adding the following phrase to the end of the paragraph: [ and commissions and fees imposed by a third party (e.g., JONET network usage fee) and commissions related to indirect facilities ].

Article (3):
Paragraph (c) of Article (16) of the Original Instructions is amended by repealing its text and replacing it with the following text:
[ c. 1. In the event that any modification/addition to the fees and commissions mentioned in the instructions becomes necessary, banks shall, through the Banks Association, starting from the beginning of 2014, compile all requests and proposals for modification of these fees and commissions, stating the justifications for such, and provide the Central Bank with a summary thereof by no later than the end of the first month of each year.
2. The Central Bank shall review the submitted requests and inform the Banks Association of the decision taken, and publish it in the Official Gazette ].

---

P.O. Box 37 Amman 11118 Jordan • Tel: 4630301 • Fax: 4638889, 4639720, 4639731 • E-mail: info@cbj.gov.jo • Website: www.cbj.gov.jo

---

CENTRAL BANK OF JORDAN
البنك المركزي الأردني

Article (4):
Article (16) of the Original Instructions is amended by adding paragraph (e) to its text with the following text: [ The maximum limit for cash transaction commissions (deposit or withdrawal) in foreign currencies for all customers is as follows:

• At all branches (0.5%).
• At border centers (2%), and for small amounts, the commission may reach one dinar ].

Article (5):
Article (18) of the Original Instructions is amended by deleting the phrase "(account frozen)" contained in the preamble of the article and replacing it with the phrase [ all customer accounts at the bank are frozen ].

Article (6):
Article (20) of the Original Instructions is amended as follows:

1. Consider what is contained in its text as paragraph (a).
2. Add paragraphs (b) and (c) to the text of the article as follows:
   [ b. In the event that the customer refuses to provide a declaration of the balance's correctness, the bank may obtain from him a written objection submitted to the bank's management (the authority responsible for activating the account), and then the bank may activate the account after the submission of the objection.
   c. In the event that the agency provided by the customer's agent does not authorize him to provide a declaration of the balance's correctness or the agent refuses to provide this declaration, the bank may replace this declaration with a written objection or by submitting a copy of the agency to the bank's management, countersigned by the agent and a bank employee or a notary public stating the review date, and then the bank may activate the account].

Please accept our highest regards,,,

[Signature]
Governor
Dr. Ziad Friez

---