Regulatory Alerts2020-06-18 | ASFI/CC-3234/2020Added · Updated
ASFI Circular Letter DSR I CC-3234 2020 of June 18, 2020
Financial Intermediation Entities must maximize efforts to provide public service at all Financial Attention Points nationwide, maintaining the hours established in Circular Letter ASFI/DSR I/CC-2885/2020. If entities decide not to open points in municipalities with local lockdowns or specific territorial provisions, they are required to submit documentation justifying that decision. Supervised entities may only suspend public service under the specific situations outlined in Article 9, Section 2 of the Regulation for Consumer Attention Time, and must promptly communicate such suspensions to financial consumers and the authority.
La Paz, June 18, 2020 CIRCULAR LETTER/ASFI/DSR I/CC-3234/2020
Gentlemen:
Present
REF: PROCESS NO. T-1501832821 PUBLIC SERVICE AT ALL AUTHORIZED FINANCIAL ATTENTION POINTS
Gentlemen:
In accordance with the provisions of Supreme Decree No. 4245 of May 28, 2020, the continuation of the national, dynamic, and conditioned quarantine was established, based on risk conditions in the jurisdictions of the Autonomous Territorial Entities (ATEs).
Regarding this matter, in accordance with Article 13 of the aforementioned Supreme Decree, this Supervisory Authority maintains the public service hours for Financial Intermediation Entities as established in Circular Letter ASFI/DSR I/CC-2885/2020 of May 8, 2020, urging Financial Intermediation Entities to maximize their efforts to ensure that public service is provided at all Financial Attention Points (PAF) available nationwide.
Consequently, in cases where PAFs are located in municipalities where local authorities have imposed lockdowns or where there are other specific provisions from the ATEs, and Financial Intermediation Entities decide not to open them, we kindly request that you submit the documentation justifying the decision made.
WDCC/JQR/Carla Loayza P. Page 1 of 2
La Paz: Central Office, Plaza Isabel La Católica No. 2507 • Tel: (591-2) 2174444 - 2431919 Fax: (591-2) 2430028 • P.O. Box No. 447 • Condominio Torres Del Poeta, Tower "A", floors 4, 5, 6 • Calle Reyes Ortiz corner Federico Zuazo, Cundlach Building, East Tower, Floor 3 • Tel: (591-2) 2311818 • P.O. Box No. 6118. El Alto: Consultation Center, Villa Bolívar Municipal Urbanization, Block "O" Av. Ladislao Cabrera No. 15 (Villa Adela Crossing) • Tel: (591-2) 2821464. Potosí: Consultation Center, Plaza Alonso de Ibáñez No. 20, Galería El Siglo, Floor 1 • Tel: (591-2) 6230858. Oruro: Consultation Center, Guachalla Passage, Commercial Chamber Building, Floor 3, Office 307 • Tel: (591-2) 5117706 - 5112468. Santa Cruz: Departmental Office, Av. Irala No. 585, Office 201, P.O. Box No. 1359 • Tel: (591-3) 3336288 Fax: (591-3) 3336289. Cobija: Consultation Center, Calle Beni No. 042 corner Av. Teniente Coronel Emilio Fernández Molina, Central Neighborhood • Tel: (591-3) 8424841. Trinidad: Consultation Center, Calle Antonio Vaca Diez No. 26 between Nicolás Suarez and Av. 18 de Noviembre, Central Zone • Tel/Fax: (591-3) 4629659. Cochabamba: Departmental Office, Calle Colombia No. 364 near Calle 25 de Mayo • Tel: (591-4) 4584505 Fax: (591-4) 4584506. Sucre: Consultation Center, former ECOBOL Building, ground floor, between Ayacucho and Junín Streets S/N • Tel: (591-4) 6439777 - 6439775 - 6439774. Fax: (591-4) 6439776. Tarija: Consultation Center, Calle Junín No. 0451, between 15 de Abril and Virgilio Lema • Tel: (591-4) 6113709
Toll-free line: 800 103 103 • Website: www.asfi.gob.bo • Email: asfi@asfi.gob.bo
Finally, it is recalled that Supervised Entities may only suspend public service in the situations established by items a) through e) of Article 9, Section 2 of the Regulation for Consumer Attention Time in Supervised Entities, contained in Chapter IV, Title I, Book 4° of the Compilation of Norms for Financial Services, and must additionally communicate such situation promptly to financial consumers and ASFI within the established timeframe.
Sincerely.
[Signature] Lic. Gonzalo Guillermo Romano Rivero EXECUTIVE GENERAL DIRECTOR a.i. Financial System Supervision Authority
[Seal of the Financial System Supervision Authority]
[Approval Seal Jorge C. Quispe Rivera DSR I]
WDCC/JQR/Carla Loayza P. Page 2 of 2
La Paz: Central Office, Plaza Isabel La Católica No. 2507 • Tel: (591-2) 2174444 - 2431919 Fax: (591-2) 2430028 • P.O. Box No. 447 • Condominio Torres Del Poeta, Tower "A", floors 4, 5, 6 • Calle Reyes Ortiz corner Federico Zuazo, Cundlach Building, East Tower, Floor 3 • Tel: (591-2) 2311818 • P.O. Box No. 6118. El Alto: Consultation Center, Villa Bolívar Municipal Urbanization, Block "O" Av. Ladislao Cabrera No. 15 (Villa Adela Crossing) • Tel: (591-2) 2821464. Potosí: Consultation Center, Plaza Alonso de Ibáñez No. 20, Galería El Siglo, Floor 1 • Tel: (591-2) 6230858. Oruro: Consultation Center, Guachalla Passage, Commercial Chamber Building, Floor 3, Office 307 • Tel: (591-2) 5117706 - 5112468. Santa Cruz: Departmental Office, Av. Irala No. 585, Office 201, P.O. Box No. 1359 • Tel: (591-3) 3336288 Fax: (591-3) 3336289. Cobija: Consultation Center, Calle Beni No. 042 corner Av. Teniente Coronel Emilio Fernández Molina, Central Neighborhood • Tel: (591-3) 8424841. Trinidad: Consultation Center, Calle Antonio Vaca Diez No. 26 between Nicolás Suarez and Av. 18 de Noviembre, Central Zone • Tel/Fax: (591-3) 4629659. Cochabamba: Departmental Office, Calle Colombia No. 364 near Calle 25 de Mayo • Tel: (591-4) 4584505 Fax: (591-4) 4584506. Sucre: Consultation Center, former ECOBOL Building, ground floor, between Ayacucho and Junín Streets S/N • Tel: (591-4) 6439777 - 6439775 - 6439774. Fax: (591-4) 6439776. Tarija: Consultation Center, Calle Junín No. 0451, between 15 de Abril and Virgilio Lema • Tel: (591-4) 6113709
Toll-free line: 800 103 103 • Website: www.asfi.gob.bo • Email: asfi@asfi.gob.bo