Regulatory Alerts2011-07-26
Added · Updated
BRPD Circular Letter No. 11: Setting up of Complaint Cell in zonal offices of the banks
Scheduled banks in Bangladesh are advised to establish a Complaint Cell in their Zonal Offices to facilitate the prompt settlement of customer complaints. Banks must submit the name, designation, telephone, fax number, and email ID of the appointed officer(s) for each new cell to the regulator within one month of the circular's date.
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