Regulatory Alerts2021-08-13
Added · Updated
Complaints Watch No. 18
The Hong Kong Monetary Authority issued Complaints Watch No. 18 on August 13, 2021, to address banking conduct and consumer protection issues. This circular targets all authorized institutions and focuses on the handling of customer complaints within the banking sector. The document serves as a regulatory update to ensure compliance with established standards for complaint management.
CIR
Current
Issue Date:
13 Aug 2021
20210813-2-EN.pdf (553.9 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Banking Conduct & Enforcement - Consumer Protection
Group:
All Authorized Institutions
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