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2026-05-19

Added 2026-06-05 · Updated 2026-08-03

Consent Order Regarding Hanover Insurance Company

The Vermont Department of Financial Regulation issued a Consent Order against Hanover Insurance Company to formally resolve insurance regulatory violations detailed in an accompanying stipulation. The order legally incorporates the respondent’s factual admissions, legal conclusions, and agreed-upon remedial measures as binding findings and enforceable conditions. Failure to comply with these terms constitutes a violation of Vermont insurance law subject to injunctive relief, sanctions, and enhanced penalties, while explicitly preserving the Commissioner’s independent authority to investigate unresolved conduct and adjudicate consumer complaints.

United States

Vermont Department of Financial Regulation

Docusign Envelope ID: F44F30F2-B49F-8CB2-82A1-9DCA8F51255C 8th Docusign Envelope ID: 7ECF5A79-AD69-8C81-830F-73665D9EDF2D

Docusign Envelope ID: F44F30F2-B49F-8CB2-82A1-9DCA8F51255C Docusign Envelope ID: 7ECF5A79-AD69-8C81-830F-73665D9EDF2D

Docusign Envelope ID: F44F30F2-B49F-8CB2-82A1-9DCA8F51255C 5/8/2026 Docusign Envelope ID: 7ECF5A79-AD69-8C81-830F-73665D9EDF2D

1 STATE OF VERMONT DEPARTMENT OF FINANCIAL REGULATION INSURANCE DIVISION ) ) IN RE: HANOVER INSURANCE ) COMPANY ) NAIC # 22292 ) DOCKET NO. 26-011-I CONSENT ORDER Having fully reviewed the Stipulation for Entry of Consent Order (“Stipulation”), including the Statement of Facts, Descriptions of Violations, and Resolution, IT IS HEREBY ORDERED:

The Statement of Facts is incorporated herein as the Findings of Fact.
The Legal Standards and Description of Violations are incorporated herein as the Conclusions of Law.
The Resolution section is incorporated herein as the remedies and is so ordered.
Pursuant to the Stipulation, the Insurance Division and Respondent consent to the entry of this Consent Order.
The entry of this Consent Order is in the public interest and consistent with the purposes intended by the law to which it pertains.
Noncompliance with any of the terms and conditions in this Consent Order shall be a violation of a lawful order of the Commissioner and a violation of the laws of the State of Vermont and may result in additional legal action and the imposition of injunctive relief, Docusign Envelope ID: 7ECF5A79-AD69-8C81-830F-73665D9EDF2D

2 sanctions and additional penalties pursuant to applicable provisions of Title 8 of the Vermont Statues Annotated, including provisions imposing enhanced penalties for willful or knowing violations. 7. Nothing herein shall be construed as limiting the Commissioner’s ability to investigate Respondent for violations not resolved herein or to respond to and address any consumer complaints made regarding Respondent’s past or future actions, including but not limited to ordering restitution in connection with any such complaint. Entered at Monpelier, Vermont this 13th day of May.

Kaj Samsom, Commissioner Vermont Department of Financial Regulation Docusign Envelope ID: 7ECF5A79-AD69-8C81-830F-73665D9EDF2D

Topics

enforcement

insurance