2016-11-30

Added · Updated

Engagement of Intermediaries by Authorized Institutions: Annex 1 Measures to Enhance Customer Protection and Address Reputation Risks

The Hong Kong Monetary Authority issued this circular to require Authorized Institutions to implement specific measures that enhance customer protection and mitigate reputation risks during loan application processes involving intermediaries. The document mandates that AIs establish robust oversight frameworks to ensure intermediaries adhere to strict standards of conduct and transparency when engaging with customers. These requirements aim to safeguard consumer interests and maintain the integrity of the banking sector by addressing potential conflicts of interest and operational failures associated with third-party loan facilitators.

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Hong Kong

Hong Kong Monetary Authority

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CIR

Current

Issue Date:

30 Nov 2016

20161130-2-EN.pdf (172.7 KB)

Topic:

Banking Conduct & Enforcement - Consumer Protection

Group:

All Authorized Institutions

Directly related Document

Cross referenced Document

Version History

Superseded Document

Directly related Document

CIR

Current

30 Nov 2016

Engagement of Intermediaries by Authorized Institutions (AIs)

Annex

Current

30 Nov 2016

Annex 2 - Feedback from recent reviews by AIs on customer data protection

CIR

Current

30 Nov 2016

Engagement of Intermediaries by Authorized Institutions (AIs)

Annex

Current

30 Nov 2016

Annex 2 - Feedback from recent reviews by AIs on customer data protection

Cross referenced Document

Version History

Superseded Document

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