2024-12-03

Added · Updated

Enhancing Customer Empowerment in Anti-Fraud-and-Scam Protection through Money Safe Protection and Option of Disabling Internet Banking Platforms

The Hong Kong Monetary Authority issued this circular to require all authorized institutions to implement 'Money Safe' protection and provide customers with the option to disable internet banking platforms. These measures are designed to enhance customer empowerment and strengthen anti-fraud and scam protection mechanisms within the banking sector. The directive aims to give consumers greater control over their digital banking access to mitigate the risk of unauthorized transactions.

Hong Kong Monetary Authority logo

Hong Kong

Hong Kong Monetary Authority

Click to view thumbnail

CIR

Current

Issue Date:

03 Dec 2024

20241213-5-EN.pdf (430.0 KB)

Topic:

Banking Conduct & Enforcement - Consumer Protection

Group:

All Authorized Institutions

Directly related Document

Cross referenced Document

Version History

Superseded Document

Directly related Document

CIR

Current

03 Dec 2024

Enhancing Customer Empowerment in Anti-Fraud-and-Scam Protection through “Money Safe” Protection and Option of Disabling Internet Banking Platforms

CIR

Current

03 Dec 2024

Enhancing Customer Empowerment in Anti-Fraud-and-Scam Protection through “Money Safe” Protection and Option of Disabling Internet Banking Platforms

Cross referenced Document

Version History

Superseded Document

You may also be interested in

CIR

Current

19 Aug 2024

Consumer Protection in respect of Use of Generative Artificial Intelligence

CIR

Current

26 Mar 2026

Consumer Protection in the Use of Alternative Data

CIR

Current

10 Apr 2024

Joint Circular on Anti-Scam Consumer Protection Charter 2.0