Regulatory Alerts2016-11-30
Added · Updated
Feedback from Recent Reviews by Authorized Institutions on Customer Data Protection
The Hong Kong Monetary Authority issues guidelines based on recent reviews of Authorized Institutions' telemarketing and sales practices to enhance customer data protection. The document mandates that access to sensitive customer information must be granted on a need-to-have basis, with strict controls preventing unauthorized transmission via external networks and ensuring secure handling of hardcopy documents. It further requires robust monitoring of sales staff performance, including callback verification, and mandates ongoing screening of service providers to ensure agents remain fit and proper.
Topics
consumer
privacy
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