Regulatory Alerts2014-10-14
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FICSD Circular Letter No. 01: Regarding Implementation of the Guidelines For Customer Services and Complaint Management
The Financial Integrity and Customer Services Department of Bangladesh Bank directs all scheduled banks and financial institutions operating in Bangladesh to report their progress on implementing the "Guidelines for Customer Services and Complaint Management" issued on July 13, 2014. These entities are required to ensure compliance with the instructions outlined in the guidelines and submit a clause-by-clause compliance progress report to the department by November 15, 2014.
FINANCIAL INTEGRITY AND CUSTOMER SERVICES DEPARTMENT Bangladesh Bank Head Office Dhaka
FICSD Circular Letter No. 01/2014 Ashwin 29, 1421 Date: -------------- October 14, 2014
Managing Director/Chief Executive Officer All Scheduled Banks and Financial Institutions Operating in Bangladesh
Dear Sir,
Regarding the progress of implementation of the policy document titled "Guidelines for Customer Services and Complaint Management".
We draw your attention to the policy document titled "Guidelines for Customer Services and Complaint Management" issued by this department through FICSD Circular No. 01/2014 dated July 13, 2014.
You are hereby instructed to ensure that the instructions prescribed for the compliance of banks and financial institutions in the aforementioned policy document are properly implemented, and to inform this department of the clause-by-clause compliance progress by November 15, 2014.
Yours faithfully,
(Sapan Kumar Roy) Deputy General Manager Phone- 9530132
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