Regulatory Alerts2014-10-14
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FICSD Circular Letter No. 01: Regarding Implementation of the Guidelines For Customer Services and Complaint Management
The Financial Integrity and Customer Services Department of Bangladesh Bank directs all scheduled banks and financial institutions operating in Bangladesh to report their progress on implementing the "Guidelines for Customer Services and Complaint Management" issued on July 13, 2014. These entities are required to ensure compliance with the instructions outlined in the guidelines and submit a clause-by-clause compliance progress report to the department by November 15, 2014.
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